Cancellation and Refund Policy
Cancellation &
Refund Policy
Merchant
business' return and cancellation policy must be made available to customers on
website and they have to agree to its terms during the order process. Customers
have to click on an "Accept" or "Agree" for return and cancellation
button before submitting their payment information. Then, once the order has
been submitted, policy can be sent to customers with the order confirmation
email.
Cancellation Policy
Marvel Batteries.com believes in helping its
customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
- Cancellations
will be considered only if the request is made within 72 hours of placing
an order. However, the cancellation request will not be entertained if the
orders have been communicated to the vendors/merchants and they have
initiated the process of shipping them.
- There
is no cancellation of orders placed under the Same Day Delivery category.
- No
cancellations are entertained for those products that the Marvel
Batteries.com marketing team has obtained on special occasions like
Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and
therefore cancellations are not possible.
- Marvel
Batteries.com does not accept cancellation requests for perishable items like
flowers, eatables etc. However, refund/replacement can be made if the
customer establishes that the quality of product delivered is not good.
- In
case of receipt of damaged or defective consumer durable items and non
durable items like Inverters,Batteries,trolleys etc, please report the
same to our Customer Service team. The request will, however, be
entertained once the merchant has checked and determined the same at his
own end. This should be reported within 1 days of receipt of the products.
- In
case you feel that the product received is not as shown on the site or as
per your expectations, you must bring it to the notice of our customer
service within 24 hours of receiving the product. The Customer Service
Team after looking into your complaint will take an appropriate decision.
- In
case of complaints regarding products that come with a warranty from
manufacturers, please refer the issue to them.
Refund Policy –
When you buy our products/services,
your purchase is covered by our 7-days money-back guarantee. If you are, for
any reason, not entirely happy with your purchase, we will cheerfully issue a
full refund. We develop and sell software that we use ourselves every day and
have thousands of satisfied
customers worldwide, and our support is second to none. That is why
we can afford to back our products with this special guarantee. To request a
refund, simply contact us
with your purchase details within ninety (7) days of your purchase. Please
include your order number (sent to you via email after ordering) and optionally
tell us why you’re requesting a refund – we take customer feedback very
seriously and use it to constantly improve our products and quality of service.
Refunds are not being provided for services delivered in full such as
installation service and provided knowledge base hosting service. Refunds are
being processed within 30 days period.